At Khao Sok Jungle Hut Resort, we understand that travel plans can change. This cancellation and refund policy applies to all accommodation bookings, tours, and activities booked directly with us. Please read this policy carefully before making a reservation.
1. Cancellation Policy
All confirmed bookings are generally non-refundable.
In exceptional circumstances, guests may request a cancellation by notifying us at least 7 days before their scheduled arrival or tour date. All cancellation requests are subject to review and approval by our team.
If a cancellation request is approved, a 50% refund of the total booking amount will be provided.
Cancellation requests made less than 7 days before the scheduled arrival or tour date are generally non-refundable. However, guests who are unable to travel due to illness or other exceptional circumstances may contact us to request special consideration. Each request will be reviewed on a case-by-case basis, and any refund is subject to our approval.
If we cancel a tour due to unsafe weather conditions, the refund policy outlined in Section 2 will apply.
2. Weather Conditions and Safety
Guest safety is our top priority.
Our tours generally operate in rainy weather as long as conditions remain safe.
However, if severe weather conditions, such as flooding or storms, make boat operations unsafe or impossible, we reserve the right to cancel the tour.
If we cancel a tour due to unsafe weather conditions, guests will be entitled to a 100% refund of the tour price paid.
We will initiate a refund for the full tour price paid. However, the final amount received by the guest may be less than the original amount due to payment processing fees, bank transfer fees, or other applicable charges imposed by the payment provider or financial institution. These fees are outside our control.
We will notify affected guests as soon as possible of any cancellations or changes.
3. Booking Changes
Guests who wish to change their booking date should contact us as early as possible.
All date changes are subject to availability and confirmation by our team. A booking date change is not confirmed until we have provided confirmation.
4. Refund Processing
Approved refunds will be initiated through the original payment method or another available payment method agreed upon with the guest.
The resort will initiate the approved refund amount in full. However, the final amount received by the guest may vary due to fees or deductions imposed by banks, payment platforms, or third-party payment providers.
Refund processing times may vary depending on the payment provider or financial institution.
5. Contact Us
If you have any questions regarding cancellations, refunds, or booking changes, please contact us.
Khao Sok Jungle Hut Resort
Email: khaosokjunglehutresort@gmail.com
WhatsApp: +66 80 614 7935
Our team will be happy to assist you.